Frequently asked questions

Everything you need to know about dynamic QR codes

Q: How much time will I save with dynamic QR codes?

A: If you need to change a link after printing, you'll save 3-7 days of reprinting time and avoid the entire reprint cost. Update your QR code destination in 30 seconds from your dashboard instead of redesigning, reprinting, and redistributing everything.

Plus, you'll save hours every month by having all your QR codes organized in one place with analytics — no more searching through files or guessing which campaign works.

Q: Is creating a dynamic QR code more difficult than a static one?

A: No, it's actually easier. Just paste your link, name your campaign, choose a design (or use the default), and download. Takes 30 seconds. The difference is you get a dashboard to manage and edit all your QR codes instead of scattered image files.

Q: What analytics and tracking data do you provide?

A: For each QR code, you can see:

  • Total scans — how many times your QR code was scanned
  • Scan timeline — when people scanned (by day, week, month)
  • Location data — which cities and countries your scans come from
  • Device types — iOS vs Android, phone vs tablet

This lets you track campaign performance and prove ROI to your boss or clients.

Q: How many times can I edit the same QR code?

A: Unlimited. You can change the destination link as many times as you need — today, tomorrow, or years from now. There's no limit on edits.

Q: What file formats can I download my QR codes in?

A: We provide PNG and SVG formats, which work for most use cases — print, web, packaging, etc. If you need a different format, contact us at [email protected].

Q: Do dynamic QR codes work offline?

A: The person scanning the QR code needs an internet connection on their device. The QR code redirects them through our server to your destination URL, so internet access is required for the redirect to work.

Q: Can I use my own custom domain for short links?

A: Yes! For businesses, we offer custom domain setup for an additional price (e.g., qr.yourbrand.com instead of qr.to/abc123). This gives your QR codes a branded look. Contact us at [email protected] for pricing.

Q: Do you offer refunds?

A: Yes, we offer a 7-day money-back guarantee. If you're not satisfied with the service within the first 7 days, contact us at [email protected] and we'll process your refund — no questions asked.

Q: How do I cancel or suspend my subscription?

A: Go to Profile → Subscription in your dashboard. There you can see your current plan and manage your subscription — cancel, pause, or upgrade anytime. No questions asked, no penalties.

Q: What if I need help or have questions?

A: We offer email support at [email protected]. We typically respond within 24 hours on weekdays.

Our platform is simple and intuitive, but if you get stuck, we're here to help you get the most out of your dynamic QR codes.